01 · Live
Voice and WhatsApp agents
An independent product conceived, built and launched by the studio.
After hours, the desk is empty. The line is not.
- 01 After hours Nobody at the phone
- 02 Voice or WhatsApp The agent picks up
- 03 Qualify Fit and timing
- 04 Person With the context
Business line
Can someone help? We just closed.
Yes. A few questions so we send you to the right person.
Tomorrow morning, if possible.
Noted. A person will take this from here.
Qualified · ready for a person
Voice · Incoming
After-hours line
“I tried earlier. Is anyone there?”
Hand to a person
Handoff
- Channel
- Voice
- Intent
- After-hours enquiry
- Next
- Person, with context