Approach
A method, not a menu.
Diagnosis first. Then the smallest thing that closes the gap.
-
01
Diagnose
Find the leak
-
02
Design
The smallest system
-
03
Build
The system the business needs
-
04
Review
After it ships
01
Diagnose
We look for the constraint. Not a reason to replace everything.
Where do time, information or opportunity get stuck?
- Work begins
- Information moves
- Manual handoff
- Delay or loss
- What needs to work better
- Who uses the process
- Where work, information or opportunity gets stuck
02
Design
The smallest system. And what we will not build.
Scope
- Build
- The missing part
- Leave
- Everything else
- Call
- If the answer is leave it, we say that.
03
Build
Reuse when it fits. New when it would bend the brief.
- Website or portal
- Internal system or platform
- Automation, integration or agent
04
Review
What changed. What to measure. Whether a next step is worth doing.
After it ships
- Changed
- What the business can do now
- Measure
- Whether the constraint moved
- Next
- Only after something shipped
What you will not be asked to do
- × Pick a package off a shelf.
- × Buy a product you did not ask for.
- × Start from a template and “make it yours”.
If that sounds like the conversation you wanted, send a diagnosis request.
Discuss my project